Returns

　　Overseas return involves cross-border logistics, customs procedures, equipment inspection and other complex links, and the laws and regulations of different countries and regions may also differ. Therefore, non-standard automation equipment manufacturers must design a set of efficient, clear and legally compliant return process. This not only helps to avoid problems caused by miscommunication, but also effectively control the cost of returns.

　　The key aspects of the return process:

　　1. Initial communication and problem identification

　　-When an overseas customer makes a return request, the manufacturer needs to respond in a timely manner to understand the reason for the return.

　　-Communicate with the customer about the specific problem of the equipment and determine whether the problem can be solved by remote technical support or dispatching technicians to avoid unnecessary returns.

　　2. Return application and approval

　　-Customers need to fill in the return application form, including the equipment model, date of purchase, problem description and other information.

　　-A special approval team is set up within the manufacturer to evaluate the customer's reasons for return and the actual situation of the equipment, and decide whether to agree to the return.

　　3. Logistic Programming

　　-If the return is approved, the manufacturer needs to negotiate with the customer on the return logistics method, and recommend the use of experienced international logistics companies.

　　-Determine the packaging standards and protective measures in the return transportation to avoid secondary damage to the equipment in the return process.

　　4. Customs and declaration procedures

　　-Overseas return involves cross-border transportation, manufacturers need to assist customers to prepare the necessary customs declaration documents, such as commercial invoices, packing lists, etc..

　　-Understand the return policy of the country where the customer is located, and deal with customs clearance procedures according to the actual situation.

　　5. Equipment inspection and problem identification

　　-After the equipment is returned, the manufacturer needs to arrange professional and technical personnel to carry out a comprehensive inspection of the equipment and confirm the problems feedback from the customer.

　　-If the problem is really caused by the manufacturer's responsibility, the manufacturer should decide whether to repair, ｒｅｐｌａｃｅ or refund the full amount according to the customer's needs.

　　6. Follow-up and customer feedback

　　-After the return problem is solved, the manufacturer needs to communicate with the customer about the follow-up cooperation to avoid customer loss.

　　-According to the return situation, improve the production, quality control or service process, to prevent similar problems from recurring.